Deliver best customer service with Salesforce AI powered chatbot

Girikon’s Salesforce Consulting Services team explains why and how to use Chatbot.

Salesforce releases usually come with new functions in line with business need and interest. Customer’s demand a smooth customer service. Service companies never find it easy despite their large pool of resources backing up customer support teams. AI powered Chatbots are one way to services the demand.

Why AI powered Chatbot is used?

Easier and spontaneous conversation between customers and representatives
Deliver Personalized customer experience
Support Business across all digital channels such as Facebook, Twitter, SMS or even Phone.
Reduce the need for human intervention
Improves response time
Immediate response
Artificial Intelligence enabled chatbot is software that stimulates the chat with the user through messaging applications, websites, mobile applications and even through telephone in form of text, audio or both. Repetitive tasks can be automated for conversation between representatives and customers using chatbot. Artificial intelligence helps the chatbot to identify and analyze the data pattern and ultimately customer’s behavior. With the help of conversation logs with the customer AI and prediction analysis is executed in order to predict customer behavior.

Let’s have a look at how chat works?

When we think Chatbot two important actions are considered; customer request analysis and responding to the customer with accuracy.

Firstly, the chatbot software captures the request sent from the customer and starts identifying the customer intent by data extraction & matching rule implementation method. Defined by the business case a list of conditions is defined to fulfill customer request and Chatbot responds to customer with appropriate information.

How does Salesforce play a key role in chatbot?

Salesforce CRM holds extensive data about a customer i.e. communication and transaction history what can be considered the backbone of successful chatbot performance. To deliver better prediction and an effective response, Chatbot utilizes a machine learning algorithm when and where the data is needed.

Gartner reveals that 85 percent of all customer interactions will be automated by 2020 and believes that artificial intelligence will power 95 percent of all customer interactions by 2025.

How to increase business value using Chatbot?

Chatbot represents the business and the brand. For any business, customers are an important stakeholder and plan and execute the strategy to engage and retain their business value. To avoid delays in response to customers chatbot is key and connects directly with the customer to resolve issues the customer is facing. Chatbot does not only help customers, Chatbot also helps agents by automating repetitive tasks and maintaining the conversation hassle free. Chatbot is a self-service support system and customers can access chatbot service anytime and from anywhere.

In parallel to supporting the customer service process, Chatbot also reduces resource costs to business and achieve less operational costs.

Customer relationships and communications are smoother, and AI powered chatbot is one of the reasons behind this. Salesforce allows business to reach their customer with a seamless and effective response system.

About Girikon

Girikon a Silver Salesforce Consulting Partner. Our three ingredients for success are our people, our processes and knowledge about technology. This is a proven recipe for customer satisfaction.

Girikon is an Information Technology Consulting Company in the USA, Australia and India. Our motto is that we help companies maximize their business success.

Our network of offices allows our Expert Consultants quickly respond to your requirements. We always deliver a quality outcome. Girikon partner leading technology companies to deliver on the latest offerings. We have experience with Education Cloud, Health Cloud Salesforce Einstein, AI and Commerce Cloud etc. The focus on providing a great Salesforce Solution has kept us at the forefront of technology for almost a decade.

Ways to fix Google sync issue

It will be back shortly’. In most cases this error resolves automatically after a few minutes. But if you see Gmail sync experiencing problems frequently then these are a few ways you can try to fix this issue.

1. Auto-sync

Make sure that your Auto-sync is turned on. This will sync your apps and contacts automatically. To check this, go to ‘Settings’ option. Open ‘Accounts’ option. Now click on ‘More’ and check there if your auto sync is on.

2. Sync manually

You can also try to sync manually to fix Google sync experiencing problems issue. To sync your account manually open ‘Settings’ icon. Select ‘Accounts’ option. Now click your Goggle account. Open ‘Account sync’ option and then click on ‘More’. Select the ‘Sync now’ option. See if your account is syncing.

3. Re-add your account

You can also remove your Gmail account from your phone and then re-add it. This will solve minor glitches that might be preventing the account form syncing.

4. Internet connection

Make sure you have an active internet connection. Sometimes our internet is turned on but it does not work. To check if your internet is working, try to load any page on Google. If it loads then you have active internet connectivity otherwise wait for your internet to connect.

5. Update system

Sometimes updating our system can also fix few errors. See if you have an updated version, if not, then update your system and then try to sync your account.

6. Clear cache

Another way to fix the syncing issue is to clear your device’s cache. Many unwanted cache prevents the app from working properly and also creates issues. To avoid this you can clear the cache by going to the settings option of your phone.

Colleges and Universities Accreditation Criteria

In the United States colleges and universities are actively looking for accreditation. There are basically two kinds of accreditation which are either institutional or specialized. The US Commission for Higher Education is the one that provides institutional accreditations. The Commission has been developing ways for people to understand the importance of accreditation in the higher education setting in America.

Regional accreditation is a term that is used to refer to educational accreditations that are given by accreditation bodies serving the six defined geographic areas in the country. The accreditation is extended to both public and non-profit private educational institutions in the regional geographical location it serves.

Accreditation is basically a type of quality assurance process where the services and operations of the educational institutions and programs are taken into consideration and to see if the acceptable measures and standards are truly met. If the standards are complied with then the agency issues an accreditation.

The criteria for the accreditation often include standards that the educational institutions are using. The accrediting institution is looking if the college or university is complying with the basic requirements that educational institutions need to have in order to offer such course.

Accreditation commissions are also looking at the facilities that are being offered to students. This form a significant part of the criteria that would get the educational institution accredited. The quality of facilities is important because the students are less likely to get quality education if the facilities are not up to par with the set standards.

Faculty efficiency is also taken in consideration. There should be efficient and credible faculty that will provide the quality instruction that will lead to excellent education. The teachers and instructors should have the necessary credentials and the experience to teach students effectively and raise the bar of the educational standards. It is the guarantee that the students are getting the best education that they deserve and will fully get educated since the faculty and other teaching staff of the college or university is equipped to lay out the foundations of learning.

The college and universities should be able to hurdle evaluations in terms of their ability to extensively offer their programs and have the ability to sustain it for a period of time. This assures the students that the quality is maintained because the programs that the educational institutions are offering are sustainable and able to achieve educational excellence.

Usually educational institutions familiarize themselves with the standards that are set forth and would often spend time to align their facilities and their faculty to improve their chances to get accredited. If the colleges and universities pass the review they will earn an accreditation that is renewable. Some educational institutions are using the accreditation to entice students to enroll in their colleges.

When you are looking for quality education it pays to take a look at accreditation. It gives the students a better idea of what to expect and what they are going to get when they are going to enroll in the institution of their choice.

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